- Mon - Sat 9.00 - 18.00
- (+84) 976-099-099
Email Address
Lpthanh.plm@gmail.com
Binh Chanh
Ho Chi Minh, Viet Nam
MAINTENANCE AND SUPPORT
Thanh PLM helps the company by continually managing and promoting the PLM solution.
Maintenance and Support
At Thanh PLM, we ensure that we follow best practices while maintaining our systems to stabilize our production environment. A unique methodology with clear metrics, and entry and exit criteria defined across all stages to ensure transparency and accountability. PLM ES supports your organization through the on-going maintenance and support of the PLM solution.
Complete Product Lifecycle Management Services for all Industry Verticals – Businesses expand their reach into global markets and get dispersed. Integrating various business processes, including the design, manufacturing, production, and support functions, has become vital to improve business processes and streamline entire business operations. Thanh PLM’s Product Life Cycle management services provide end-to-end services from developing a product’s strategic roadmap to implementation.
We ensure you reach your customers faster and gain a competitive advantage enabling faster time-to-market, and reduced cost of product development and product innovation. Our dedicated team of consultants delivers comprehensive solutions that will help you reach your customers faster and lower the total cost of ownership.
Thanh PLM has been helping IT-enabled businesses to meet the challenge of ongoing product support and maintenance with a range of services designed to substantially lower their maintenance costs and ensure timely response and guaranteed service levels on a 24 x 7 basis. Thanh PLM’s presence in different continents means supporting your customers can receive a phone call away. With teams staffed across USA and India centers means you can use Thanh PLM services as an extension of your existing product support teams or to provide turn-key round-the-clock support services. Our staffing model, which includes a “shadow team” is able to supplement the core team as necessary, and provides clients with greatly enhanced flexibility in addressing special maintenance and support needs.
Our application maintenance and support services encompass such activities as:
- Error tracking and debugging
- Version upgrades
- Version enhancements
- Comprehensive user support
- Technical troubleshooting
- Performance monitoring
- Performance testing
- Quality assurance testing
- Documentation and maintenance
Thanh PLM’s services include cost-effective maintenance & support for high-volume Web sites, including technical & user support, & ongoing content updates. The delivery of highly available & reliable technical support is critical to your business & enables your company to retain customers.
Thanh PLM helps companies meet the challenge of providing excellent technical support, with services designed to diagnose & solve customers’ problems rapidly.
As a result, end users enjoy responsive service, while our clients benefit from higher customer satisfaction & lower technical support costs. We specialize in supporting complex software products, which have been customized & integrated with various other systems. Thanh PLM leverages our unique knowledge-based support technology, employing rules-based systems and intelligent agents, to enable our technical support consultants to quickly & reliably find accurate solutions to complex problems.
Thanh PLM offers turnkey 24×7 technical support services. He can supplement a client’s internal support staff, acting as an extension of the support team to provide after-hours support or select-hours support.
Our technical support services encompass:
- Software installation support
- Hardware and software troubleshooting
- Usage support (how to) for current and past releases
- Issue resolution and ticket management
- Building and maintenance of product knowledgebase
Product Maintenance
PLMVN has been helping IT enabled business to meet the challenge of ongoing product support and maintenance with a range of services designed to substantially lower their maintenance costs and ensure timely response and guaranteed service.
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Disclaimer: I am the author at PLM ECOSYSTEM, focusing on developing digital-thread platforms with capabilities across HIS, RIS/PACS, LIS, and IT systems to manage the product data lifecycle and connect various medical imaging. My opinions may be biased. Articles and thoughts on PLMES represent solely the author's views and not necessarily those of the company. Reviews and mentions do not imply endorsement or recommendations for purchase.